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DO NOT TOUCH THESE PEOPLE

They swindled me, the bloody bastards, from the bottom please:

Customer Services Rant #1:

Dear James,

Thank you for your recent e-mail.

We have reported the three discs as missing and despatched three new titles to you. Unfortunately, we are unable to refund you. This is because there are no late fees and as such, we there would be no reason to contact a customer who had not reported discs as missing.

If you have any other questions or comments please do not hesitate to contact us.

Kind regards,

Grahame
–
Customer Services
ScreenSelect Ltd
The new way to rent DVDs
www.screenselect.co.uk

James Spratt wrote:

> Dear Marc,
>
> Thanks for your reply.
>
> As I had only just signed up to the service, I chose my 10 original choices and
> pretty much forgot about it. On seeing a copy of my bank statement I saw that
> you had charged me so I checked my account with you and saw the items as
> dispatched already. On digging around my junk-mail I found your original
> dispatch email.
>
> This is the first time I have used such a service as yours and as it really
> hasn’t gone very well, I would like you to refund my money and to close my
> account.
>
> Thank you,
>
> James Spratt
>
>
> —–Original Message—–
> From: ScreenSelect Customer Services [mailto:cservices@screenselect.co.uk]
> Sent: 27 August 2005 13:36
> To: jamesspratt@jamesspratt.org
> Subject: Re: nothing received yet charged 14.99
>
> Dear James,
>
> Thanks for your email.
>
> Before we investigate the matter further, please could you let us know why these
> discs were only reported missing after billing had already occurred?
>
> On 02/08/2005, we sent two emails to notify you of the fact that your account
> was active, and also to confirm the date of your first billing. On 03/08/2005,
> we sent another email to let you know that these three DVDs had been dispatched.
> All this information was also made available to you online, along with the
> facility to report any potential problems.
>
> Our terms and conditions clearly state that billing will occur at the end of
> your free trial unless the account is cancelled. Subscription is charged for on
> a monthly basis, regardless of how many DVDs you receive from us.
>
> We look forward to hearing from you.
>
> Kind regards,
>
>
>
> Marc
> –
> Customer Services
> ScreenSelect Ltd
> The new way to rent DVDs
> www.screenselect.co.uk
>
>
>
> James Spratt wrote:
>
Hi,

I’m not happy with the service I’ve received from you. My account email address is ___.

I was wanting just to trial the service and didn’t receive any DVDs and now have been charged 14.99.

I would like you to close my account and refund me the money.

Thank you,

James Spratt

[Update, 06.09.07: Noooooooooooooooooooooooooooooooooooooooooooooooooooo, I didn't realize that screenselect turned into LoveFilm and I've been using them for a couple of months now. Haven't bothered looking up who bought out who or what happened along the way but Lovefilm are actually very good, been trialing them for free and we're getting to catch up on loads of movies we've missed out on. One side to being pregnant is that entertainment no longer revolves around imbibing.]